We are experiencing touch screen problems (ghost touches) with the Lenovo Yoga 3 (14-inch)

Lenovo-YOGA-3-14_Silver_01In the past few days, we’ve shown you some good results that the new Yoga 3 (14-inch) scored in our tests, but it seems that we found one not so good “feature” as well. Sometimes, once or twice per day, our sample device starts to click and drag things by itself. It lasts for 10-15 seconds.

It looks like the issue is hardware-related and most probably the digitizer has some issues or it’s faulty.

Since the device we’re testing is an engineering sample, at first we thought that the problem could be an isolated case, but we stumbled across some YouTube videos uploaded by users with the same problem (you can see one below).

Of course, we’ve already contacted Lenovo and we’re waiting for their answer. We hope that the issue will turn out to be a software problem, but in both cases, we’ll share Lenovo’s point of view officially. In the meantime, you can expect our in-depth review.

Update 1: Our detailed review is here:
http://laptopmedia.com/review/lenovo-yoga-3-14-inch-review-a-powerful-convertible-that-you-can-actually-afford/

Update 2: We have an answer from Lenovo – here is the potential solution:
http://laptopmedia.com/news/lenovos-solution-to-the-yoga-ghost-touches-problem/

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Hani
Hani
7 years ago

Hi, I just bought a Yoga 2 last week and I am having the same phantom touches problem. It’s making it unusable. Paid a lot money for it and I am quite disappointed. I am desperate to hear what explanation/compensation Lenovo is offering for knowingly keeping a defective product on the market. I noticed that this problem was highlighted on Lenovo community forum for a long time and nothing seems to have been done. I wonder if their is a case for suing them?

Sue
Sue
7 years ago

I tried re-calibrating as per the instructions, still getting ghost touches on the screen!

Tatko
7 years ago

Im author of this video on YT. I returned this notebook. Never more Lenovo! Second hand thinkpad models with i5 3xxxM CPU is better purchase of new ideapad models. Replace hdd with SSD ,put 8 GB memory and new 9 cell battery and U have 3 time better notebook.

franky
franky
7 years ago

I had this issue with my Yoga 3 14 and was very frustrated. I installed the firmware update for the LG touchscreen 3 days ago and have not had any ghost touches since then. Here is a link to the update:
https://support.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-3-1470/documents/ht103512?tabName=Solutions

roger
roger
6 years ago
Reply to  franky

Thanks this seems to have worked for me too. Must say I’ve been very frustrated with this for over a year. I had disabled the touch screen and that worked but took out the reason for buying the laptop in the first place. Lenovo needs to step up and make this fix more widely known.

Jenn
Jenn
7 years ago

I found that reposition the screen angle helped but obviously does not solve the over all problem.

Matt Verhaegh
Matt Verhaegh
7 years ago

Hi all,
This driver SW update worked at my side!
Thanks very much because without that the laptop was for quite some unpredicable moments not usable at all. Now it does not happen anymore.
Greetings Matt Verhaegh, The Netherlands.

Matt Verhaegh
Matt Verhaegh
7 years ago

Addtition to my reaction above:
My calibration was NOT successful, but LG panel SW update was, as described in the Update 2 link above:
disgruntled yoga user 27 August 2015 02:26
https://support.lenovo.com/us/en/documents/ht103512
There’s a firmware update for the LG Panels.

Artem
Artem
6 years ago
Reply to  Matt Verhaegh

Hi Matt,
Sorry, didn’t you have the issue (ghost touches) since updated the firmware anymore?

Marrice
Marrice
5 years ago

I’ve learned that if i don’t let my phone battery get too low or too full! Inbetween it works pefectly! My ghost clicking experience only comes when im going dead or im fully charge..

C.waugh
C.waugh
4 years ago

I have an Lenovo touch screen desk top computer , have done all the updates but still have the ghost taking over my screen , how do I fix it please